I ran the machine for over a year at multiple events with no problems at all.
Then this year at my first event 5 hours of straight spinning
The machine is working perfectly!
TLDR: Excellent customer service and great product
On Monday, my 7 y/o cotton candy machine started sparking, and the heating element stopped working. I called customer service, and they sent me an email to send pictures to troubleshoot the issue. We went back and forth trying different things. Each email was answered quickly. When we discovered it was a frayed/broken wire, they created an invoice (I didn't have to find part numbers or fill anything out other than payment info) and shipped a replacement immediately. It's now Thursday, and my cotton candy machine works perfectly for less than $15 (I didn't have the purchase order number for this to be covered by a warranty). Everyone was nice and prompt and the machine works perfectly again.
The cotton candy machine arrived without the bag containing the power cord, sugar scoop, and spare belt. I contacted customer support and they expedite shipped it to me in time for the event I purchased it for. Deducting 1 star for parts missing.As for the machine, it blows the cotton candy up not to the sides so it's a bit more messy and a tad more difficult to make. The dome sold separately would help keep the cotton candy from blowing all over the place. It makes floss fine but also blows out a lot of the sugar crystals into the pan. I'm not sure if it makes the amount of servings per hour that they advertise. I'll time it and update the review with my results.
Only tried once but it was great!! Easy to use and super fun!!
We love this machine. We bought it for my kids to sell at the market. Kids and clients enjoy the results.